Refund policy

Our coffee is roasted to order and therefore is is difficult for us to refund. However, if you are unsatisfied with your order we offer a "one-time satisfaction" exchange to our customers.  Keep the unsatisfactory item- gift it to someone who you think might enjoy it. 

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange of product. To be eligible for an exchange, please follow the rules below:

Contact us at fillmycupps23@gmail.com

  1. Provide Full Name
  2. Order Number 
  3. Reason why you are unsatisfied with your product

If you return a product on your own account, you will be automatically charge a restocking fee. We do not suggest you do this as all coffee that is returned will be discarded. 

You can always contact us for any return question at fillmycupps23@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on any sale items or gift cards.

Refunds for items that are not coffee products

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at fillmycupps23@gmail.com.